Privacy Policy

How EyeWearCRM protects your business and customer data.

Last Updated: October 2026

At EyeWearCRM ("we," "our," or "us"), we are committed to protecting the privacy and security of your optical store business and your customers' personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our software and website.

1. Information We Collect

To provide optical store management services, we collect the following types of information:

  • Account Information: Name, email address, phone number, store name, and GST details.
  • Customer & Patient Data: Names, contact numbers, and optical prescriptions (SPH, CYL, AXIS, etc.) that you enter into the system.
  • Billing Data: Payment history, invoices, and transaction records.
  • Technical Data: IP address, browser type, and usage analytics (via Google Analytics) to improve our software.

2. How We Use Your Information

We use the collected information strictly to provide and improve EyeWearCRM:

  • To operate your CRM account, process GST invoices, and manage inventory.
  • To send WhatsApp notifications and invoices to your customers on your behalf.
  • To provide customer support and resolve technical issues.
  • To send you important updates regarding software features or billing.

3. Data Ownership & Sharing

You own your data. We do not sell, rent, or trade your customer data or business information to third parties. We only share data with trusted third-party service providers (like WhatsApp API providers or cloud hosting services) solely to operate the software.

4. Data Security

We use industry-standard security measures, including encrypted databases and secure HTTPS connections, to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Data Rights (India DPDP Act)

As per applicable Indian data protection laws, you have the right to access, correct, or delete your data. If you cancel your EyeWearCRM subscription, you may request a data export or permanent deletion by contacting us.

6. Cookies & Tracking

Our website uses cookies and Google Analytics to track website traffic. For more details, please refer to our Cookie Policy.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@eyewearcrm.com
Phone: +91 82008 68335
Address: Surat, Gujarat 395010, India