We're Here to Help Your Optical Store Succeed

From initial software onboarding and customer data migration to daily billing counter assistance, our dedicated Indian support team is ready to assist you via WhatsApp, Phone, and Remote Screen Sharing.

Chat on WhatsApp Call +91 82008 68335
Monday – Saturday: 9:30 AM – 8:30 PM IST • Dedicated Gujarat & India Help Desk

WhatsApp Helpline

Fastest channel for counter billing queries, receipt issues, and WhatsApp template questions. Typical response under 5 minutes.

+91 82008 68335
Start WhatsApp Chat →

Phone Call Support

Speak directly with our optical software specialists in Gujarati, Hindi, or English for complex billing or multi-store setup.

+91 82008 68335
Call Support Desk →

AnyDesk Remote Assist

Hands-on remote assistance for receipt printer setup, Excel database import, or browser configuration directly on your counter PC.

Live Remote Session
Request Remote Session →

Email Help Desk

For GST account reconciliation, custom optical feature requests, or official documentation submission.

info@eyewearcrm.com
Send Email →

Popular Self-Help Guides

Step-by-step documentation and quick guides to manage your optical store independently.

How to Track Optical Orders (Pending to Delivered)
Manage the 6-stage lifecycle and balance collections
How to Generate 15-Second GST Invoices
Configure 12% on frames and 18% on sunglasses
How to Send PDF Invoices Directly on WhatsApp
Automated dispatch via official WhatsApp Cloud API
How to Store Optometry Rx & Progressive Fitting
SPH, CYL, AXIS, ADD, PD, and fitting height parameters
How to Export Monthly GSTR-1 & GSTR-3B Reports
1-click Excel download ready for your Chartered Accountant
Browse All Video & Software Tutorials
Full walkthrough guides for new showroom onboarding

Frequently Asked Support Questions

Answers to common inquiries regarding onboarding, data migration, and technical assistance.

Our live customer support team is available Monday through Saturday from 9:30 AM to 8:30 PM IST. For urgent billing issues on Sunday retail shifts, you can message our priority WhatsApp helpline at +91 82008 68335 for rapid troubleshooting.

Yes, 100%! Every new EyeWearCRM subscription includes personal 1-on-1 onboarding training for your optical sales team, cashier, and optometrist. Training can be done in Gujarati, Hindi, or English via video call or remote session.

Yes! If you have customer contacts, pending balances, or frame inventories stored in Excel sheets, CSV files, or older software, simply send us the file. Our database team will format and safely import your entire customer history into your EyeWearCRM cloud account for free.

AnyDesk allows our technician to temporarily view your computer screen with your explicit one-time permission. This is especially helpful if you need assistance configuring an 80mm thermal receipt printer or setting up browser print formatting on Windows.

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