Refund & Cancellation Policy

Transparent billing and easy cancellations for your peace of mind.

Last Updated: October 2026

At EyeWearCRM, we want you to be completely satisfied with our optical store management software. We have designed our refund and cancellation policy to be fair and transparent.

1. Free Trial

We offer a 15-day free trial with access to all essential features. No credit card is required to start the trial. This allows you to test the software thoroughly before making any financial commitment.

2. Subscription Fees

Our standard annual plan is priced at ₹9,999 per store per year. Payment is required upfront to activate the 1-year subscription after your trial ends.

3. Cancellation Policy

You can cancel your subscription at any time by contacting our support team or from your dashboard. If you cancel, your account will remain active until the end of your current billing cycle (e.g., until the end of the year you paid for). You will not be charged for the next cycle.

4. Refund Policy

Because our software involves immediate access to digital resources and data storage, we generally do not offer refunds for partial months or unused time. However, we may offer a refund under the following conditions:

  • Duplicate Payment: If you are accidentally charged twice for the same subscription period, we will refund the duplicate amount immediately.
  • Service Failure: If our software experiences a critical failure for more than 7 consecutive days that prevents you from running your business, you may be eligible for a prorated refund or account credit.
  • Refund Requests within 7 Days: If you upgrade to a paid plan and request a cancellation within 7 days of payment (and have not heavily used the system), we may approve a refund at our discretion.

5. Process for Refunds

To request a refund, please email us at info@eyewearcrm.com with your account details and reason for the request. Approved refunds will be processed back to your original method of payment (UPI, Bank Transfer, or Card) within 7-10 business days.

6. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us:

Email: info@eyewearcrm.com
Phone: +91 82008 68335