Everything Your Optical Store Needs in One Platform

Stop juggling multiple complicated software tools. EyeWearCRM combines real-time order lifecycle tracking, GST counter billing, automated WhatsApp invoices, customer optometry prescription vault, optical lab tracking, and multi-store retail sync into one intuitive cloud platform.

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Optical Order Lifecycle & Status Management

Manage every spectacle order through every operational stage: Pending • Partially Paid • Paid • Fulfilled • Delivered • Cancelled. Search customer records instantly, settle pending advance balances, and invite your optical store staff with secure credentials.

  • 6-Stage Order Lifecycle: Real-time tracking from booking and lab fitting to customer handover.
  • Fast Customer & Mobile Search: Find customer orders in under 2 seconds by customer name or 10-digit mobile number.
  • Advance & Balance Due Radar: Instant visibility of pending customer dues on deliverable spectacles.
  • Team Staff Invitation: Store owners can invite staff members to the dashboard with role-based permissions.
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EyeWearCRM Optical Order Management Screen

Optical POS Billing & GST Invoicing

Checkout optical retail orders in under 15 seconds. Purpose-built for optical workflows requiring frame selection, eye refraction capture, advance deposit receipt, and automated GST calculation.

  • 15-Second Checkout: Lightning-fast point-of-sale interface designed for busy showroom floors.
  • GST & HSN Auto-Classification: Automatic 12% on HSN 9003 spectacle frames and 18% on HSN 9004 sunglasses.
  • Advance Tokens & Split Payments: Collect deposit via UPI QR, cash, or card, and record pending balances.
  • Integrated Lab Job Slips: Generate lens edging orders for internal technicians or third-party labs.
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Optical Counter Billing and POS Software

WhatsApp Invoices, Ready Alerts & Recalls

Replace expensive thermal paper printing and ignored SMS messages with official WhatsApp notifications that boast a 98% open rate.

  • PDF Invoices on WhatsApp: Send professional, tamper-proof PDF receipts with 1-click at checkout.
  • Automated Ready for Delivery Pings: Notify customers instantly when spectacles pass lab inspection.
  • 1-Year Eye Exam Recalls: Automated annual reminders bring back past customers for new frames and lenses.
  • Zero Block Risk: Operates via official pre-approved Meta WhatsApp Cloud API templates.
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Optical WhatsApp Invoices and Notifications

Optometry Eye Prescription (Rx) Vault

Safeguard complete clinical optometry refraction records forever in a secure cloud diopter vault. Never lose a patient's historical spectacle power again.

  • Full Refraction Parameters: Sphere, Cylinder, Axis (1-180), Addition, and Monocular/Binocular PD.
  • Progressive Lens Master: Record fitting heights, corridor lengths, and pantoscopic tilt parameters.
  • 2-Second Patient Recall: Search by patient mobile number to compare vision changes over 5+ years.
  • Digital Rx Cards: Share branded eye prescription cards to customer WhatsApp with one click.
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Optometry Eye Prescription Records Vault

Optical Business Analytics & GST Reports

Turn everyday showroom transactions into actionable business intelligence. Know exactly which eyewear brands generate profits and reconcile daily cash drawers effortlessly.

  • Daily Cash Reconciliation: Match drawer cash, UPI collections, and card swipe tallies at closing.
  • Brand-Wise Profit Margins: Identify high-margin designers versus slow-moving dormant frames.
  • Automated GSTR-1 & GSTR-3B: 1-click Excel export formatted for the official GST Portal offline tool.
  • Remote Smartphone Access: View today's sales and pending balances from anywhere in the world.
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Optical Sales Reports and Business Intelligence

Multi-Store Chain & Central Workshop Sync

Scale your optical retail enterprise from 2 to 50+ showrooms. Control centralized warehouse purchasing, route orders to a central lens lab, and let customers visit any branch seamlessly.

  • Central Warehouse Management: Inward bulk shipments and distribute stock via Delivery Challans (DC).
  • Universal Patient Prescriptions: Test eyes at Branch A, dispense glasses at Branch B without re-testing.
  • Central Lens Lab Routing: Route orders from all satellite stores to your central surfacing workshop.
  • Consolidated Owner Dashboard: Compare store revenue, branch inventory, and staff conversion rates.
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Multi-Store Optical Chain Management Dashboard

Frequently Asked Questions

Common questions about implementing EyeWearCRM modules in your optical retail showroom.

EyeWearCRM mirrors the real workflow of optical retail stores with six clear statuses: Pending (new order), Partially Paid (advance collected), Paid (fully paid), Fulfilled (lenses edged and inspected), Delivered (glasses handed to customer and balance cleared), and Cancelled. Staff can find any order in 2 seconds using customer name or phone search. Learn more in our order management software.

Absolutely. Our billing module allows split payments. If a customer pays ₹2,000 by UPI QR and ₹500 by cash, you can record both. The system also tracks token advances and remaining balances on delivery. Learn more about our optical GST billing module.

Yes. Invoices are generated as branded PDFs and dispatched instantly to the customer's WhatsApp without having to save their contact in your phone. Check out our WhatsApp automation features.

Ready to Experience These Features in Your Optical Store?

Join 2,500+ optical store owners across Gujarat and India who are saving hours every day and boosting sales with EyeWearCRM.

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