Help Center & Video Tutorials

Learn how to use EyeWearCRM step-by-step. Watch our short videos to manage your optical store like a pro.

Getting Started

EyeWearCRM Login Tutorial for Optical Stores
Basics

How to Login & Dashboard Overview

Understand the main dashboard, navigation menu, and initial settings. Learn how to log in for the first time.

How to Add Staff in Optical CRM
Basics

How to Add Staff & Set Permissions

Learn how to create staff accounts, assign roles, and control exactly what your employees can access.

Daily Operations

Create New Order in Optical Store Software
Orders

How to Create a New Order

Step-by-step guide on adding a new frame order, entering lens prescriptions (SPH, CYL), and scheduling delivery.

Generate GST Invoice and Send via WhatsApp
Billing

How to Generate GST Invoice & Send on WhatsApp

Learn how to print GST bills, record split payments (UPI/Cash), and instantly send digital invoices via WhatsApp.

Add Frames to Inventory in EyeWearCRM
Inventory

How to Add Frames to Inventory

Adding new stock, generating barcodes, setting low-stock alerts, and managing supplier purchases.

Frequently Asked Questions

Got questions about our tutorials or the software? We have answers.

Once you subscribe or start a free trial, you will receive your login credentials via email. Go to app.eyewearcrm.com, enter your registered email and password, and click 'Sign In'. You can watch our 'Login & Dashboard Overview' video for a step-by-step guide.

You can find the GST invoice tutorial under the 'Daily Operations' section on this page. Look for the video titled 'How to Generate GST Invoice & Send on WhatsApp'.

If the video is not loading, please check your internet connection or disable any browser extensions (like ad-blockers) that might be blocking YouTube embeds. Alternatively, you can watch the tutorials directly on our official YouTube channel.

Currently, our tutorials are hosted on YouTube. If you have a YouTube Premium account, you can download them for offline viewing. Otherwise, you will need an active internet connection to stream them.

On the login screen, click on 'Forgot Password?'. Enter your registered email address, and we will send you a secure link to reset your password. If you don't receive the email, check your spam folder or contact support.

Yes. If you are on our Enterprise plan, you can manage multiple branches. We have dedicated help articles and video guides on how to switch between stores, transfer inventory, and manage separate staff roles.

We update our Help Center regularly. Whenever we launch a new feature or update the software, we add a new tutorial video to this page to ensure you are always up to date.

If your question is not answered in our videos or FAQs, you can reach our support team via WhatsApp at +91 82008 68335 or email us at info@eyewearcrm.com. We are available Monday to Saturday, 10 AM to 7 PM IST.