Track every spectacle order through every fulfillment milestone: Pending • Partially Paid • Paid • Fulfilled • Delivered • Cancelled. Search customer records in seconds, settle pending balances, and invite store staff with granular permissions.
Unlike ordinary retail counters where an item is sold and handed over immediately, optical stores handle custom vision products. When a patient orders progressive spectacles or customized blue-cut lenses, your store takes a partial advance payment. The job travels to the lens lab, then to the fitting technician, and waits in a tray for customer pickup.
In shops using paper estimate slips or disorganized counter books, staff lose track of which spectacles are ready for delivery, which customers owe remaining balances, and which jobs are delayed at the lab. EyeWearCRM's optical order management system brings total transparency to your daily showroom operations with live status filtering and instant customer search.
Explore the four core capabilities designed to optimize your optical retail workflow, boost margins, and eliminate errors.
Track every optical order from initial booking to final handover with six distinct operational statuses:
Find any customer order in under two seconds when they call or visit your counter:
Never let an outstanding balance slip through the cracks when customers pick up their new glasses:
Collaborate with your sales team, optometrists, and counter cashiers securely:
Designed for store staff of all technical skill levels. No lengthy software training required.
Staff selects frame, enters customer eye prescription power, collects advance deposit, and creates order as Partially Paid.
Workshop technician reviews power specs, edges lenses, fits into frame, and clicks to update order to Fulfilled.
System automatically sends an automated WhatsApp message to customer: 'Your spectacles are ready for collection! Balance: ₹800'.
Customer arrives, tests fitting, pays remaining balance, and cashier marks order as Delivered with zero pending balance.
Connect your entire optical business under one powerful operating system.
Everything you need to know about implementing this optical management module in your store.
Join 2,500+ successful optical retail owners across India who save hours every day and boost store profits with our specialized software.